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IMS has a support website dedicated to forensic users, visit to review available articles, movies, tutorials, download links and button to “Submit a Ticket” for tech support.

New to Helpdesk?

The first time you use this it will prompt you to set up an account to be registered. Once you do that you can either contact support by email at: or use same link to Submit Ticket for future requests. For time sensitive issues call us toll free at: 1-888-632-8285 Pacific Time. (International: 001-250-707-0000)