We at Leica Geosystems Public Safety Group are here to assist you during the continued COVID-19 (coronavirus) situation. We recognize that “business as usual” is not the norm at this time.
First and foremost, we are committed to the safety, health and well-being of our customers and our employees. We are working with an abundance of caution and have implemented several policies aimed at minimizing risk. We have implemented a work-from-home policy for all but essential personnel who need to remain at our sites. We also have broadly adjusted travel for all but essential situations.
We are committed to doing everything we can to ensure that we maintain open communications with our customers. As part of a global company that supports worldwide projects, we have time-proven business continuity procedures that allow us to work at home in all aspects of product support. As a result, we are still providing quality and timely support.
Our public safety support team in the U.S. and Canada is also fully staffed and available to assist you. We are continuing in a normal fashion with a heightened awareness and urgency around specific issues that you are experiencing, such as working from home and, in some cases, dealing with reduced personnel resources because of illness or the COVID-19 response. Our experienced public safety team and dedicated customer support personnel are just an email or phone call away. We are continually growing new knowledge base tips and preparing FAQ that will be helpful in responding to your challenges. Please be sure to check our COVID-19 Information page for updates or contact your rep or dealer for the latest information.
Together we can come up with timely solutions to resolve any issues you are facing. Please email our Customer Support Manager Ken Jones at email@example.com, call us at 888.449.6796 or fill out this form to let us know how we can help.
For Evidence Recorder and Map360 support, call 888.632.8285 or visit the IMS Help Desk.
Eastern United States – Darrell.Whitfield@leicaus.com
Western United States – Dietrich.Evans@leicaus.com
Canada – Walter.Bentley@leica-geosystems.com
Map360 – Chenel.Cordonier@microsurvey.com
Public Safety Group Customer Success Manager – Ken.Jones@leicaus.com
Public Safety Group Manager – Ryan.Rezzelle@leicaus.com